ORDER AND SHIPMENT POLICY                                                             Bookmark this site

PRICES

All prices are quoted in US Dollars.

SIZE

Sizes of discus fish are measured from head to body (exclude tail) in cm or inch.

PAYMENT

Prior to shipping, full payment is to be credited into our Bank account by Telegraphic Transfer (TT).  All  prices are EX-Kuala Lumpur International Airport. The above air-freight mean (freight) AIRPORT TO AIRPORT. Consignee should bear clearing fees, duty & etc incurred at their own country.

PLACING ORDER

Orders can be placed via fax or e-mail to us. Please send us your Purchase Order stating the strain, size, quantity and price quoted. We will then confirm the availability of fish, reserve flights, and condition the fish for shipment. Minimum  order for fish (exclude freight cost) is USD$500 or unless agreed. However, it is advisable to order >100kg ( approximately 8 boxes) to enjoy best air freight rate.

DOCUMENTATION

Please notify us in advance if any additional documentation is required besides Health Certificates and Certificate of Origin.

DELIVERY AND SCHEDULE

Shipment schedule is subject to flight availability.

D.O.A.

All D.O.A must be informed to us within 24 hours upon receiving shipping. Photographic evidence is required and must be emailed to us. For mortality rate above 10%, the respective airline/carrier must be notified upon clearance by filling up a bad order/discrepancy form for verification.

PACK DENSITY

We may reduce the fish density (10% -20% ) in order to minimize DOA for IATA Sector - North/South America.

Steps for importing fish from us:-

1) Please fax or email a Purchase Order (PO) to us the information required below for us to send you our invoice:

a) Company Name

b) Company Address

c) Consignees' name

d) Consignees' telephone & Fax number, email

e) Airport Destination

f) Estimated Shipping Date

2) Once the Purchase Order is reviewed by us, we will then fax or email a confirmation order to the customer. We will notify the customer of any necessary adjustments in the order confirmation. The customer is required to respond with a final order approval.

3) A telegraphic transfer (T.T.) of the full payment to our bank account is required 7 days prior to shipping date. Our bank account details:-

Company Name : Aquainvent Tropical Fish

Registration Number : 001551063-X

Bank : Public Bank Berhad

Bank Address :

Public Bank Berhad

Bandar Puchong Jaya Branch

9 & 10 Jalan Kenari 1,

Bandar Puchong Jaya,

47100 Puchong Selangor,

Malaysia

Swift Code : PBBEMYKL

Account Number : 3132569705

4) Once we have received the payment we will pack according to your order and final check on the quality.

5) On shipment day, we will fax the following documents to the customer for pre clearance of cargo and cargo claim:

a) Airway Bill

b) Certificate of Origin

c) Certificate of Health

d) Export Invoice

e) Packing List

f) Other documents required

Estimate your full shipment charge

Example :

A. Total cost of Discus + Tropical Fish

B. Air Freight Charge + Fuel Surcharge + Security Surcharge + Terminal Surcharge

C. Packing Cost

D. Handling Fees

E. Documentation Charges

Total Cost = A + B + C + D + E

                   = Total Cost of Fish + Air Freight Charges + Packing Cost + Handling Fees + Documentation Charges